Shipping and Returns

Additional Information

Additional Information
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Camdens - Your Michiana Appliance Source

Shipping and Return Policy

Items from CamdenAppliance.com are pickup or delivery within 20 miles of our store in Southwest Michigan. We do not ship any products sold on Camdenappliance.com. Our sister site RedTagAppliance.com does ship and sell nationwide. Please visit that site if you are out of our area. Otherwise, the info following referencing info on warranty and returns:

EXTENDED WARRANTY - Appliance(s) with a manufacturer’s warranty can be extended up to four (4) years from time of purchase. If you decide not to purchase this extended warranty, Camdens will be not held responsible for claims after the manufacturer’s warranty. You further agree to release, save, and hold Camden harmless for any and all claims, damages, or causes of action arising from not purchasing the additional warranty.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY- Under no circumstances, and in no event, will Camdens be liable for personal injury or property damage or any other loss, damage, cost of repairs or incidental, punitive, special, consequential, or liquidated damages of any kind, whether based upon warranty, contract, strict liability, negligence or any other cause of action arising in connection with the design, manufacture, your improper use or installation, or repair of the appliance(s) outside Camdens. You hereby acknowledge and agree that under no circumstances, and in no event, shall Camdens' liability, if any, exceed the net sales price of the defective product(s); no additional allowance shall be made for the labor or expense of repairing or replacing defective appliance(s) or workmanship or damage resulting from the same.

Appliance(s) on Hold - Camdens will hold your appliance(s) for a maximum of 30 days with a 10% down payment unless otherwise noted on the sales invoice. All appliance(s) must be delivered or picked up with 30 days of the purchase date. Appliance(s) not paid and picked up/delivered after 60 days are subject to a 2% monthly holding and storage fee. 

Cancellation - Cancellations of complete and paid purchases are not allowed. If, however, Camdens agrees in writing to permit cancellation, all cancellations are subject to a 20% restocking fee. You further agree to release, save, and hold Camdens harmless for any and all claims, or causes of action arising from this policy. You are responsible for all Camdens attorney’s fees and cost incurred to collect balance and/or court fees. ALL SALES ARE FINAL ONCE THE APPLIANCE(S) HAVE BEEN PICKED UP OR DELIVERED.

RETURNS - No appliance(s) may be returned for credit or replacement except by special arrangement. You shall promptly notify Camdens of any appliance(s) claimed to be defective and such appliance(s) shall be subject to inspection by Camden or 3rd party that Camdens arranges. Should the appliance deemed not fixable within 7 days, camdens will refund or exchange the unit.

Special Order Appliance(s)  - If Camdens special orders appliance(s) at your request, please note that ALL special orders are NON-RETURNABLE and NON-REFUNDABLE. 

Remedies Upon Failure To Pay - You agree that any of the following shall constitute an event of default which shall enable Camdens, at its option, to cancel any unexecuted portion of this order or to exercise any right or remedy which it may have by law: (a) Your failure to perform any term or condition contained herein; (b) Your failure to give required notice; (c) Your insolvency or failure to pay debts as they mature, your assignment for benefit of your creditors, your appointment of receiver for the Appliance(s) covered by this order or the filing of any petition to adjudicate you bankruptcy; (d) your death, incompetence, dissolution or termination of existence; (e) your failure to provide adequate assurance of performance within ten (10) days after a justified demand by Camdens or (f) if Camdens, in good faith, believes that your prospect of performance under this Terms is impaired. All rights and remedies of Camdens herein are in addition to, and shall not exclude, any rights or remedies that Camdens may have by law. In the event it becomes necessary to incur any expense for collection of any overdue account, reasonable collection charges, including reasonable attorneys' fees, will be added to the balance due and you shall pay all such charges.In case such default continues or in case of any of your subsequent default, a Failure of Camdens to enforce any of these conditions or to exercise any right accruing through your default shall not constitute a waiver of other or future Camdens’ rights.

Indemnity - You will indemnify and hold harmless Camdens from and against all damages, losses, claims and expenses, including attorney fees, incurred by Camdens as a result of your any breach of these Terms. 

Termination - Any termination of these Terms shall be agreed by you and Camdens in writing. The termination will not change or modify the obligations or rights of the parties with respect to the sale of appliance(s) that were agreed upon prior to the effective date of termination.

PICKED UP APPLIANCE(S) - You can pickup and take your Appliance(s) from Camdens. If you do, you further agree to release, save, and hold Camdens harmless for any and all claims, damages, or causes of action arising from transporting or improperly installing the appliance(s) in accordance with the manufacturer’s guide.

Deliveries

Damage Waiver - You may request to have Camdens deliver and install appliance(s). Due to the location of the appliance(s) or fixtures, you fully understood and acknowledge that damage may result.  Should damage result, it should be reported at the time of delivery or within 48 hours of delivery. You further agree to release, save, and hold Camden harmless for any and all claims, damages, or causes of action arising after 48 hours from delivery.

Range Anti-Tip Bracket  - You hereby waive the installation of the anti-tip device by Camdens and assume full responsibility for the installation of same as required by the manufacturer. You further agree to release, save, and hold Camdens harmless for any and all claims, damages, or causes of action arising from not installing the anti-tip Bracket.

Non-Metal Dryer Vents  - If you have purchased a clothes dryer appliance(s) from Camdens it may need to be vented outside. You further agree to release, save, and hold Camdens harmless for any and all claims, damages, or causes of action from the installation of Alternative flexible vent Appliance(s). A 4” Vent must be installed at consumer’s home prior to delivery in order for Camdens to hook up dryer venting.

Gas Appliances  - The appliance(s) that you have purchased from Camdens may require connection to a gas supply in order to operate properly. Camdens will only install appliances to existing gas hookups with a dedicated shutoff valve, however Camdens cannot be responsible for the failure of existing valves. Camdens will NOT hookup gas appliances to Copper or Aluminum pipes as they are not Code and are Dangerous. Gas appliances are usually set for hookup to natural gas lines, if your gas source is propane (C3H8), your appliance(s) must be converted before use. Camdens will convert your appliance(s) to propane for an additional fee upon request and before it is transported from the store. Every effort will be made to properly and safely connect the appliance(s) to your gas supply. It is your responsibility to promptly advise Camdens if any hoses, fittings or connections develop a leak. You further agree to release, save, and hold Camdens harmless for any and all claims, damages, or causes of action arising from the failure of existing valves, gas leaks found more than ten (10) days from the date of appliance(s) installation, and/or not notifying Camdens of a propane gas supply. 

Built-In Appliance(s) - Camden does not install Built-In Appliance(s), but will deliver your built-in appliance(s) to your site and place the appliance(s) in a desired location. Camden will make every effort to help schedule installation, if desired, by a certified installer. The following appliance(s) are considered “built-in” appliances; Over the Range Microwaves, Dishwashers, Cooktops, Slide-in ranges, Drop in Ranges, Wall Ovens, Range Hoods, Under the Counter Refrigerators. You further agree to release, save, and hold Camdens harmless for any and all claims, damages, or causes of action arising from the installation of built-in appliance(s) by the customer.

Water Hookups  - The appliance(s) that you have purchased from Camdens may require a connection to a water supply in order to produce operate properly. Camdens will only install refrigerator to existing water hookups. You further agree to release, save, and hold Camdens harmless for any and all claims, damages, or causes of action arising from the failure of existing water lines, and/or leaks found more than seven (7) days from the date of appliance installation.

Haul-Away Appliance(s) & Safety Hazards - Camdens can haul away your old appliance(s) assuming that two adults can reasonably and safely move the appliance(s). Haul aways are 1 old appliance for 1 new appliance you buy. Should you decide to keep your old appliance we can move it to your garage or outside, yet we will not take it to another location in your house, such as different level.  You further agree to release, save, and hold Camdens harmless for any and all claims, damages, or causes of action arising from the removal of the appliance(s). Camdens reserves the right to decline performing any installation or removal services due to existing safety hazard, code violations, or any circumstance which poses a risk or may cause damage to the property or Camdens personnel.

Permits and Compliance - Camdens is not responsible for obtaining any permits, inspections or licenses required for installation or operation of the appliance(s). Camdens makes no promise or representation that the appliance(s) will conform to any federal, state or local laws, ordinances, regulations, codes or standards.